Play Smart,
Stay in Control

1. Our Commitment to Safe Play

At yflex, responsible gaming is not a legal box to tick — it is a core part of how we operate. We believe that online gambling should be a source of entertainment and enjoyment, and we recognise that for a small number of players, gambling can become harmful. Our commitment is to give every player the tools, information, and support they need to stay in control.

We invest in responsible gaming technology, staff training, and player education initiatives so that our platform remains a safe environment for all registered users across Bangladesh — whether you are in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar.

yflex upholds the following guiding principles across everything we do:

• Gambling on yflex is a choice — we never pressure players to gamble beyond their comfort level.
• We will never target advertising at vulnerable individuals or those who have self-excluded.
• Player protection tools are always free, always accessible, and always applied promptly.
• We treat all responsible gaming requests with strict confidentiality and without judgement.
• We actively monitor for signs of harmful gambling behaviour and may proactively reach out to players showing at-risk patterns.

2. 18+ Age Restriction Policy

yflex strictly prohibits access to its platform by anyone under the age of 18. Gambling is an adult activity, and the minimum age to register and play on yflex is 18 years old. This policy applies without exception to all players regardless of location within Bangladesh.

Age Verification Process

During registration, all players are required to confirm that they are 18 years of age or older. To enforce this, yflex may request identity verification documents — such as a National Identity Card (NID), passport, or driving licence — before a player is permitted to make a deposit or withdraw funds. Accounts where age cannot be confirmed will be suspended pending verification.

Protecting Minors

If you share a device with younger family members, we strongly recommend taking the following precautions to prevent accidental access to the yflex platform:

• Always log out of your yflex account when you have finished playing.
• Never save your yflex username or password in a shared browser.
• Use device-level parental control software where appropriate.
• Keep your login credentials strictly private — do not share them with others.

Reporting Underage Access

If you suspect that a minor has accessed or is attempting to access the yflex platform, please contact our team immediately at [email protected]. We will investigate and act without delay. Any account found to belong to a person under 18 will be closed immediately, all funds will be returned, and the matter will be escalated in accordance with our internal safeguarding procedures.

3. Recognising Problem Gambling

Problem gambling can affect anyone, regardless of age, background, or income level. It develops gradually and can be difficult to recognise in yourself. The earlier a problem is identified, the easier it is to address. yflex encourages all players to be honest with themselves about their gambling habits.

Common Warning Signs

Ask yourself the following questions honestly. If you answer "yes" to two or more, it may be time to use our responsible gaming tools or seek external support:

Recognising the signs is the first and most important step. yflex will never judge you for seeking help — in fact, we actively encourage it. Please use the tools described in the sections below or contact our support team directly.

4. Responsible Gaming Tools

yflex provides a suite of practical tools that give you direct control over your gambling activity. All tools are available from your account settings panel and take effect as described below. None of these tools carries any cost or penalty — they exist solely to keep you safe.

5. Self-Exclusion

Self-exclusion is the most comprehensive protection yflex offers. When you self-exclude, your account is closed and you will be unable to register a new account for the duration of your exclusion period. All pending bonuses are forfeited, marketing communications are permanently stopped, and your account data is flagged to prevent re-registration attempts.

How to Request Self-Exclusion

1. Log into your yflex account and navigate to the Responsible Gaming section of your account settings.
2. Select "Self-Exclusion" from the available options and choose your desired exclusion duration (minimum 6 months, or indefinite).
3. Confirm your identity and the exclusion request. The exclusion takes effect within one hour of confirmation.
4. Alternatively, contact our support team directly at [email protected] with the subject line "Self-Exclusion Request" — include your registered username and the duration you require. We will process your request urgently.

What Happens During Self-Exclusion

• Your account is immediately suspended — you cannot log in, deposit, or place bets.
• Any remaining balance will be returned to your registered payment method (bKash, Nagad, Rocket, Upay, or card) within 5 business days.
• All promotional and marketing emails, SMS messages, and notifications are permanently suppressed.
• Attempts to register a new yflex account during the exclusion period will be refused.

Returning After Self-Exclusion

Once your exclusion period has ended, your account will not be automatically reactivated. You must submit a written request to [email protected] to reopen your account. yflex may require you to complete a brief responsible gaming assessment before reactivation is approved. We take this step seriously to ensure you are returning to the platform in a healthy and controlled manner.

6. Deposit and Wager Limits

Deposit and wager limits are among the most effective tools for keeping your gambling within a budget you are comfortable with. yflex encourages all players — not just those experiencing difficulties — to use these tools as a standard part of their account management.

Setting Your Deposit Limits

You can set daily, weekly, or monthly deposit limits from your account settings at any time. For example, a player in Dhaka who wishes to limit their gambling spend to ৳5,000 per month can set a monthly deposit limit of ৳5,000. Once that limit is reached, no further deposits will be accepted until the period resets.

Changing Your Limits

• Reducing a limit: Takes effect immediately with no waiting period. A ৳10,000 weekly limit can be reduced to ৳3,000 right away.
• Increasing a limit: Subject to a mandatory 7-day cooling-off period before the higher limit comes into force. This cooling-off period exists to prevent impulsive decisions made in the heat of a session.
• Removing a limit entirely: Also subject to the 7-day cooling-off period. You will be asked to confirm your decision at the end of the review window.

Wager Limits

Separate from deposit limits, wager limits cap the size of any individual bet you can place on a game. This is particularly useful for high-variance games such as live casino tables or slots, where a single large bet could wipe out a session budget quickly. We recommend all players set a per-bet limit that aligns with their overall entertainment budget.

7. Time-Out and Cooling-Off Periods

Sometimes a player simply needs a break without committing to a full self-exclusion. yflex offers a tiered break system to accommodate different levels of need.

Cool-Down (24–72 Hours)

A short pause designed for players who feel they have been gambling too frequently in recent days. During a cool-down period, deposits and betting are suspended. You can still log in to view your account history and request withdrawals of existing balances. Cool-downs expire automatically and cannot be cancelled early once activated.

Time-Out (1 Week to 3 Months)

A more structured break for players who want to step away from the platform for a meaningful period. During a time-out:

• All login access is suspended.
• Deposits, bets, and game access are fully blocked.
• All marketing communications are paused for the duration.
• Existing account balances are preserved and can be withdrawn once the time-out ends.

Available time-out durations are: 1 week, 2 weeks, 1 month, 2 months, and 3 months. A time-out cannot be reversed or shortened once it has been activated. If you need a longer break than 3 months, please consider our self-exclusion option instead.

How to Activate a Time-Out

1. Log into your yflex account and go to Account Settings, then select Responsible Gaming.
2. Choose "Time-Out" from the list of available tools.
3. Select your preferred duration from the dropdown menu.
4. Confirm your choice. The time-out takes effect within minutes of confirmation.
5. You will receive an email confirmation to your registered address. If you do not receive it within 30 minutes, contact [email protected] to verify the time-out is active.

8. Support and External Resources

If you are concerned about your gambling habits — or those of someone you care about — help is available. yflex encourages all players to reach out, whether through our own support team or through external organisations that specialise in gambling-related support.

Contact yflex Responsible Gaming Support

Our responsible gaming team is available seven days a week during Bangladesh Standard Time (BST, UTC+6) business hours. All enquiries are treated in strict confidence and without judgement. Please use the following contact details:

• Email: [email protected] — use the subject line "Responsible Gaming Support" for fastest routing.
• Response time: We aim to respond to all responsible gaming enquiries within 2 hours during business hours.

Guidance for Friends and Family

If someone close to you is showing signs of problem gambling, you can play an important role in helping them seek support. Try to approach the conversation calmly and without blame. Express concern for their wellbeing rather than focusing on the financial or practical consequences. Encourage them to use the self-exclusion or time-out features on their yflex account, and support them in seeking professional help if needed. You can also contact our team on their behalf at [email protected].

Tips for Keeping Gambling Safe and Fun

• Always set a budget before you start playing and stick to it, regardless of outcomes.
• Never gamble when you are feeling stressed, depressed, or under the influence of alcohol.
• Take regular breaks — get up, stretch, and step away from the screen every 30–45 minutes.
• Balance your gambling with other leisure activities and social time with friends and family.
• Remember that games are designed with a house edge — the casino always has a mathematical advantage over the long run. Play for enjoyment, not profit.
• Never borrow money to gamble, and never use funds set aside for rent, food, utilities, or other essentials.
• Keep track of how much time and money you spend gambling each week by reviewing your account statement regularly.